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BREAKING DOWN 'Customer Service'

CUSTOMER SALES AND SERVICE CENTRE
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Our contact centre deals with millions of enquiries every year that arrive via email, social media, phone, webchat and post. This will either involve using your initiative to resolve the query on the spot or, depending on your role and the complexity of the enquiry, escalate it.

We need people who can identify areas for change and improvement, provide commercial support, data and analysis, and manage all change matters relating to contracts and suppliers. If you have good knowledge of Microsoft applications, an understanding of change management processes and tools, along with strong analytical, communication and presentation skills, this could be the part of CSSC that is right for you.

Keen to be part of our team? Our contact centre deals with five million customers a year. This gives us enormous insight into our products, services and opinions about our business. Are you passionate about service? This is a chance to put your talent for communication to good use as you strengthen our reputation for delivering exceptional customer service.

The online video assessment gives you a great opportunity to bring your CV and experience to life. Search and apply for jobs. Learn about our Rewards and Benefits. Learn about Plan A.

What is 'Customer Service'

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If you have a complaint about a store or the customer service you received in-store, you are best to raise the complaint during your visit by speaking to a Skip to content Your M&S. Contact us by post. M&S Bank PO Box 51 Saffron Road Wigston LE18 9FT. Contact us by email. Please use the following services to contact our Customer Service team. British Sign Language video relay service Monday to Friday: 8am-6pm. Textphone: Text only service.